Welcome to Costrvanil Tools. These Terms of Service ("Terms") govern your use of our website located at costrvanil.com and our services. By accessing or using our website and services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Company Information
Company Name: Costrvanil Tools Limited
Registration: Registered in England and Wales (Company No. 12345678)
VAT Number: GB 123 4567 89
Registered Address: 45 Toolmaker's Lane, Birmingham, B1 2TL, United Kingdom
Trading Address: 45 Toolmaker's Lane, Birmingham, B1 2TL, United Kingdom
3. Use of Website
3.1 Permitted Use
You may use our website for:
- Browsing product information and services
- Making legitimate enquiries and purchases
- Accessing educational content and resources
- Communicating with our customer service team
3.2 Prohibited Use
You must not use our website:
- In any way that breaches applicable laws or regulations
- To transmit harmful or malicious code
- To collect information about other users
- For automated data collection without permission
- To interfere with the website's operation
- To impersonate others or misrepresent your identity
4. Products and Services
4.1 Product Information
- We strive to ensure product information is accurate
- Product specifications may change without notice
- Images are for illustration purposes and may not reflect exact appearance
- Availability is subject to stock levels
4.2 Pricing
- All prices are in British Pounds (£) and include VAT where applicable
- Prices may change without notice
- The price charged will be that displayed at the time of order confirmation
- Additional charges may apply for delivery, installation, or special services
4.3 Orders and Acceptance
- Your order constitutes an offer to purchase
- We reserve the right to accept or decline any order
- Order confirmation does not guarantee acceptance
- We may require additional verification for large orders
5. Payment Terms
5.1 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, Maestro)
- Bank transfers (for trade accounts)
- Business purchase orders (approved accounts)
- Cash (for in-store purchases)
5.2 Payment Processing
- Payment is due at the time of order unless alternative arrangements are agreed
- We use secure payment processors for online transactions
- Failed payments may result in order cancellation
- Additional verification may be required for fraud prevention
5.3 Trade Accounts
- Trade accounts are subject to credit approval
- Payment terms are typically 30 days from invoice date
- Overdue accounts may be suspended
- Interest may be charged on overdue amounts
6. Delivery and Collection
6.1 Delivery
- Delivery times are estimates and not guaranteed
- Risk passes to you upon delivery
- Someone must be available to receive delivery
- Additional charges apply for failed delivery attempts
- We are not liable for delays caused by circumstances beyond our control
6.2 Collection
- Items must be collected within 30 days of notification
- Photo ID may be required for collection
- Storage charges may apply for uncollected items
- Collection hours: Monday-Friday 8AM-6PM, Saturday 9AM-4PM
7. Returns and Refunds
7.1 Return Conditions
You may return items within 30 days if:
- Items are in original, unused condition
- Original packaging and documentation are included
- Items have not been customised or personalised
- Return is authorised in advance
7.2 Exclusions
The following items cannot be returned:
- Custom-made or special order items
- Items damaged through use or misuse
- Consumable items (oils, lubricants, etc.)
- Items returned after 30 days
7.3 Refund Process
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 working days
- Return shipping costs are your responsibility unless item is faulty
- Inspection may be required before refund is issued
8. Warranties
8.1 Manufacturer Warranties
- All products carry manufacturer warranties as specified
- Warranty terms vary by manufacturer and product
- Warranty claims must be made through us or the manufacturer
- Proof of purchase is required for warranty claims
8.2 Service Warranties
- Repair services carry a 6-month warranty on work performed
- Warranty covers workmanship, not further wear and tear
- Warranty is void if item is tampered with or further damaged
- Parts used in repairs carry separate warranties
9. Limitation of Liability
9.1 General Limitations
To the fullest extent permitted by law:
- Our liability is limited to the purchase price of the relevant product or service
- We exclude liability for indirect, consequential, or special damages
- We are not liable for business losses, loss of profits, or loss of data
- Time limits apply to bringing claims against us
9.2 Exceptions
Nothing in these terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of terms implied by law that cannot be excluded
- Defective products under the Consumer Protection Act
10. Intellectual Property
- All content on this website is owned by us or our licensors
- You may not reproduce, distribute, or create derivative works
- Trade marks and logos are protected intellectual property
- User-generated content may be used by us for business purposes
- You grant us a licence to use any content you submit
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy which explains:
- How we collect and use your personal information
- Your rights regarding your data
- How we protect your information
- Our use of cookies and tracking technologies
12. Termination
12.1 Your Rights
You may stop using our services at any time. Outstanding orders and obligations remain in effect.
12.2 Our Rights
We may terminate or suspend your access if you:
- Breach these Terms
- Engage in fraudulent activity
- Cause harm to our business or reputation
- Fail to pay outstanding amounts
13. Governing Law
- These Terms are governed by English law
- Disputes will be subject to the exclusive jurisdiction of English courts
- If any provision is unenforceable, it will be severed from these Terms
- The remaining provisions will remain in full force
14. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters and extreme weather
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Labour disputes or strikes
- Supplier failures or transport disruptions
- Technology failures or cyber attacks
15. Changes to Terms
- We may update these Terms from time to time
- Changes will be posted on this page
- Significant changes will be notified by email where possible
- Continued use of our services constitutes acceptance of changes
- Previous versions are archived and available on request
16. Contact Information
For questions about these Terms of Service, please contact us:
Costrvanil Tools Limited
45 Toolmaker's Lane
Birmingham, B1 2TL
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567
Customer Service: [email protected]